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What version of Blackboard are you running?
Bb Academic Suite 6.x
Bb Academic Suite 7.x
Bb Academic Suite 8.x
WebCT CE 4.1
WebCT CE 6.x
WebCT CE 8.x
WebCT Vista 3.x
WebCT Vista 4.x
Other
From the IT Department perspective, what is your level of satisfaction with Blackboard ASP services? (1 lowest - 10 highest)
Comments:
From the Faculty perspective, what is your level of satisfaction with Blackboard ASP services? (1 lowest - 10 highest)
Comments:
Please rate your overall satisfaction with Blackboard support for their ASP Service
Please rate your overall satisfaction with Blackboard support for their ASP Service
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Responsiveness
Communication
Comments about Bb ASP support:
Please rate your overall satisfaction with Blackboard support for the software itself
Please rate your overall satisfaction with Blackboard support for the software itself
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Responsiveness
Communication
Comments about Bb Software support:
Please rate your overall satisfaction with the downtime/maintenance schedule
Please rate your overall satisfaction with the downtime/maintenance schedule
Strongly Agree
Agree
Disagree
Strongly Disagree
The maintenance schedule was flexible, and could be scheduled at our convenience
The maintenance schedule interferred with faculty system usage
The system overall was stable and rarely had any downtime.
On average, how much
scheduled
downtime did you experience over the last acadmic year?
Daily
2-3 Times a Week
Once a Week
2-3 Times a Month
Once a Month
Less than Once a Month
Never
Other
On average, how much
unscheduled
downtime did you experience over the last academic year?
Daily
2-3 Times a Week
Once a Week
2-3 Times a Month
Once a Month
Less than Once a Month
Never
Is your installation integrated with your Student Information System (SIS)?
Banner
Datatel
PeopleSoft
Other
Please rate your overall level of satisfaction with the integration between your SIS and hosted Blackboard (1 lowest- 10 highest)
Comments about integration:
Do you think using Blackboard ASP services has saved you time and money?
Yes
No
Do you think the ROI justified having Blackboard host the product?
Yes
No
If given the chance to start over, would you choose to use Blackboard ASP services again or would you host the system yourself?
I would choose Blackboard ASP again
I would rather host it myself
Any other comments or advice: